Help
Frequently asked questions
- How does ZimExpress actually work?
- You tell us what you want — from our catalog, or anything else via Request Any Product. We privately verify it's genuine and available, quote you a total price, and only charge you once you accept. We then handle sourcing and delivery to your door in Zimbabwe.
- Why don't I see who sources my item?
- ZimExpress privately manages a network of country agents so you get one trusted point of contact — not a marketplace of anonymous sellers, agents or suppliers. This keeps sourcing intelligence, supplier relationships and pricing confidential, which is part of how we keep costs down and quality consistent.
- How do I pay?
- Checkout currently runs on a sandbox/mock payment provider while we finalize which real payment gateway to launch with — no real charge is made yet. Once a provider is selected, payment methods will be listed here.
- What if the price changes after I pay?
- It won't, without asking you first. If procurement cost shifts after payment, we absorb the difference, offer an alternative, or refund you — we never silently charge more.
- How fast is verification?
- Usually within minutes during operating hours. If coverage is limited when you submit a request, we'll tell you upfront rather than leave you guessing.
- Can I request something not in the catalog?
- Yes — that's what Request Any Product is for. Paste a link or describe the item, and we'll verify feasibility and quote it.
- Can I cancel an order?
- Depends on how far along it is. Once procurement has started, cancellation may not be possible — we'll always tell you the cancellation terms before you accept a quote.